Another update for members who've made the switch to Empire:
Dependents on your plan

  • The vast majority of dependents on our members' plans are already in the Empire system. Empire is aware of the issue of the few who aren't, and they're working on it right now. All dependents will be in the system on Monday, 1/7. As soon as we get word that all the dependents have been recognized by Empire, we'll announce it.

Pharmacy benefits

  • Some members have had trouble registering for their Caremark pharmacy benefits. Caremark will have all our members in their system by Monday, 1/7. We're sorry about this delay, and if you need to pick up a prescription in the meantime, you'll be able to get a reimbursement for your out-of-pocket costs according to your plan.